Monday, January 11, 2010

Volunteer Update

Thank you for your willingness to be a Volunteer for the Alltech FEI World Equestrian Games. Many of you have already registered. But now what? Here’s a look at the status of our Volunteer Program for the 2010 Games.

I registered years ago and I still haven’t heard anything. Why?

Thousands of people have registered their interest in volunteering over the past two years. Many of those same enthusiastic volunteers changed email addresses since then.

In September, we reached out to our entire list and asked people to reconfirm their interest and get ready to select volunteer positions. If you did not hear from us, you may need to update your information on your volunteer profile. We still need volunteers! It is not too late to re-confirm your interest. We can help you re-activate your account if you are not sure what email address is currently listed for you. Feel free to call our VOLUNTEER HOTLINE at 859-244-2996 or email us at

I confirmed my interest, selected a position, and got an itinerary. Does that mean I am definitely a volunteer?

Your confirmation email displays the itinerary and dates you selected, but it is not your official letter of assignment. It only confirms that your request was processed.

We currently have a multi-step selection process in place that includes a back ground check. Official WEG volunteers will be confirmed at the end of that process, which will take place over the next couple of months.

Competition volunteers are being hand-selected by each Discipline Manager and will be notified soon.

How do I sign up to volunteer for more than one position?

We are working on improving our registration process to allow you to sign up for more opportunities. We will notify everyone when those additional opportunities become available.

Will there be volunteer opportunities/accommodations available for those with disabilities?

Yes, there are many opportunities well suited to volunteers with disabilities. Go ahead and register, and then if you have any concerns, please feel free to call us at 859-244-2996.

I need to plan my housing options now. What should I do?

We are working to provide a range of affordable housing options for volunteers. However, each volunteer is required to pay for and complete their own hotel/housing arrangements. We have sent a list of preliminary options to our registered volunteers. For your reference, that list (“Housing Options”) is posted on the volunteer website.

What if I am waiting to buy tickets?

We hope that everyone has an opportunity to experience these Games as a spectator and enjoy this world-class competition. To make the most of your spectator experience, we encourage you to go ahead and purchase tickets to those events that you most want to see. We hope that your time as a volunteer will be spent focusing on the important job you will have—and we want you to relax and enjoy the events you most want to see as a spectator!

Do you still need volunteers?

YES! We still need to fill thousands of general volunteer positions—and every one of them is important! If you are already registered, please let others know about this opportunity.

How long will you take volunteer registrations?

We will be taking registrations until early spring. However, due to abundant interest, we encourage everyone to sign up as soon as possible. You can sign up at

I am a member of a group that wants to volunteer. Can we do that?

YES! Groups are a vital part of our volunteer program. Young Professionals, Corporate Groups, and Community Organizations are all needed to make our Games a success. Email us at for more information.

What if I still have questions?

Feel free to call us at 859-244-2996 or email us at, for General Volunteer Questions, and, for Competition Volunteer Questions. We will personally respond to your questions; please allow 48 hours to receive a reply.